KCI Return Policy

We offer a 12 month warranty on all products (see complete warranty, return, and software policy) and full refunds will be issued if you are unsatisfied with our products within 30 days of your order (in the event that all below criterion is met). However we do not refund shipping costs.

If you wish to return your product for credit within 30 days of your intial order, you can do so online by logging into your account here, then select the order you want to return from, then select "add new RMA" and fill out the required fields. KCI will then contact you within 24 business hours regarding refund and return procedures.

*If your order was not placed online or you do not know your online login info, please contact KCI here

*If your order is beyond 30 days still within the 1 year warranty period, please complete our Warranty Request Form

In order for KCI to process RMAs (Return Material Authorizations) in an accurate and efficient manner, the following criteria must be met for all items returned for credit:


Returned parts must be received by KCI within 30 days of the date the RMA was issued.
  • RMA request must be completed within 30 days of original receipt of product.
  • RMA must be shipped in its entirety.
  • Parts must be separated by part number within the master shipping container(s).
  • Each box/bag must be labeled with the following:
  1. Part/model number
  2. Quantity being returned (must match quantity on RMA)
  3. Corresponding RMA Number
  4. The packing slip for each master carton must be applied to the top of the carton so that it is visible.
  • All parts included in the RMA must be listed on the packing slip.
  • Parts will not be accepted if there are markings or writing on the bag, carton, or on the part itself.

If RMA material is not shipped in accordance with the above criteria, then the shipment will not be accepted and the material will be returned to you at your expense.